CasaVivid help center

Step-by-step guides for every CasaVivid tool: uploading, enhancing, editing, staging, tour videos, sharing and billing.

Getting started

CasaVivid overview
What CasaVivid does and the usual path from uploaded photos to a finished, shareable listing.
Create a project
Start a project from the property address, optionally importing the photos already on the public listing.

Upload photos
Add photos to a project from your computer, Dropbox or the public listing, and what happens while they process.
Supported files and cameras
The file types, RAW formats and size limits CasaVivid accepts.
Brackets and iPhone photos
How CasaVivid groups bracketed exposures automatically, how to fix a grouping, and how iPhone bracketed shots are handled.
Import from Dropbox
Pick photos straight from your Dropbox instead of downloading them first.
Import listing photos
Bring in the photos already published on a property's public listing, including 3D tour panoramas.

HDR merge
Merge bracketed exposures into one balanced photo, one bracket at a time or the whole shoot at once.
Merge options
Every option on the HDR Merge page — window pull, colour cast, perspective, privacy blur, sky and optional AI edits.
Re-edit an HDR merge
Run a bracket's merge again with different settings, without losing the earlier result.
Auto Enhance a single photo
One click to make a single photo brighter, with cleaner colour and crisper detail. Works on interiors and exteriors.
Upscale to 4K
Increase a photo's resolution to 4K for print or large displays.

Photo Edit basics
How the Photo Edit page works — AI Edit and Manual tabs, versions, comparing with the original and deleting a version.
Remove objects
Erase exactly the items you choose — furniture, clutter, bins, cars — by clicking them on the photo.
AI edits
Sky replacement, twilight, time of day, season, lawn, pool, fireplace and TV edits, removing people and signs, and custom instructions.
Privacy blur
Blur licence plates and family photos automatically, or paint a blur over anything else by hand.
Manual adjustments
Exposure, colour and detail sliders, crop and aspect ratio, and perspective correction on the Manual tab.

Virtual staging
Furnish an empty or dated room with AI in about a minute — room type, eight design styles, variations and custom instructions.
Multi-angle staging
Stage another angle of the same room with the same furniture, so buyers see one consistent room.

Drone photos
How CasaVivid recognises and handles aerial shots, and what you can add to them.
Pins
Place up to five icons on an exterior or drone photo to mark the property and nearby amenities.
Lot lines
Draw the property boundary on an exterior or drone photo, with your choice of colour, line style and highlight.

360° photos
Add 360° panoramas to a project, view them, and use them to make tour videos.
360° tour video
Turn 360° panoramas into a walkthrough video with camera moves, music and an intro and outro card.
Music and branding
Add background music, an intro card with the address, and an outro card with your contact details to a tour video.

Share links
Send your client one link to view and download the project's photos and videos, with no account needed.
Download photos
Download one photo or a ZIP of the whole project, at full or web size, with optional AI disclosure labels.
Disclosure labels
Add a "Virtually Staged" or "Digitally Altered" label to AI-changed photos when you download them, to meet MLS rules.

Your account
Change your name, email, password and sign-in methods, switch light or dark mode, and sign out.
Usage limits
The fair-use limits on projects, uploads, merges, edits and staging, and what to do if you reach one.

Upload problems
What to do when a photo fails to upload, is rejected, or seems stuck.
Camera or RAW file not supported
Fix the camera settings for Nikon High Efficiency RAW and compressed Sony RAW, or upload JPEGs instead.
Check AI results
AI can change a room's structure or add details that aren't there. How to spot it, and what CasaVivid warns you about.
Contact support
How to reach the CasaVivid team about a problem, a limit, or a question.